Frequently Asked Questions
Everything you need to know about your order and our premium products.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes with a neutral return address to ensure your complete privacy.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns once the original factory seal has been broken. If the item is defective or unopened, please contact us within 30 days.
How do I clean and maintain my product?
We recommend cleaning your item with warm water and mild soap or our specialized toy cleaner, followed by an application of renewal powder to maintain the material's texture.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure options like PayPal and Sezzle.
Are your products made from safe materials?
Absolutely. All our products are handcrafted using our patented, non-porous, and skin-safe SuperSkin material for the highest quality experience.